tag:blogger.com,1999:blog-10661636995081154492024-03-19T01:53:16.337-07:00Cyrtene News and InsightsCyrtene means Knowledge. Salesforce and Cloud computingYogeshhttp://www.blogger.com/profile/16995410564436306801noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1066163699508115449.post-9333581762182335872018-01-22T09:21:00.000-08:002018-01-22T09:26:14.402-08:00Top 7 Exciting features in Salesforce Communities in the Spring '18 release<div dir="ltr" style="text-align: left;" trbidi="on">
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<br /></div>
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<br />
<div class="MsoNormal">
<span style="font-family: "times" , serif; font-size: 13.5pt;">Here we are looking at
another release from Salesforce! It is the Spring 18 release!<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times" , serif; font-size: 13.5pt;">In this article, I would
like to talk about what is new with Communities in the Spring '18 release that
is exciting to us.<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times" , serif; font-size: 13.5pt;">I would like to list out
the top 7 things that we believe are exciting to us based on the kind of work
we do with our clients. <o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="margin-left: .25in; mso-list: l1 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "times" , serif; font-size: 13.5pt;">1)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><span class="Heading1Char"><span style="font-size: 16.0pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin;">Journey Builder for communities - Sales
funnel across channels.<br />
</span></span><span style="font-family: "times" , serif; font-size: 13.5pt;">In the last release the effort to integrate Communities and
Marketing cloud was underway, this feature lets you create a journey for your
users to engage more and have a seamless way to onboard or update
information. <b><br />
</b>This is akin to a Sales funnel but across multiple channels !<b><o:p></o:p></b></span></div>
<div class="separator" style="clear: both; text-align: center;">
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</span></div>
<blockquote class="tr_bq">
<span style="font-family: "times" , serif;"><span style="font-size: large;">
Pros and Cons: This feature is exciting to bring abroad new users and increase
engagement, however, it requires you have Community as well as Marketing cloud
license. </span></span></blockquote>
<br />
<div class="MsoNormal" style="margin-left: .5in; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3;">
<br /></div>
<b><span style="font-family: "times" , serif; font-size: 13.5pt;"><br clear="all" style="mso-special-character: line-break; page-break-before: always;" />
</span></b>
<br />
<div class="MsoNormal">
<br /></div>
<h1>
<!--[if !supportLists]-->2)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span><!--[endif]-->Security related changes<o:p></o:p></h1>
<div class="MsoNormal" style="margin-left: .5in; mso-list: l1 level2 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "times" , serif; font-size: 13.5pt;">a)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><span class="Heading3Char"><span style="font-size: 13.5pt;">User Self Deactivation<br />
</span></span><span style="font-family: "times" , serif;">A lot of
times you need to provide your users the ability to deactivate their user id in
a community, now we can enable this feature within the community and a new link
will show up to enable users to self deactivate.</span><b><span style="font-family: "times" , serif; font-size: 13.5pt;"><o:p></o:p></span></b></div>
<blockquote class="tr_bq" style="margin-left: .5in; mso-outline-level: 5;">
<span style="font-family: "times" , serif;"><span style="font-size: large;">Pros and Cons : Less call in to support to deactivate a user,
however , users might do it by mistake instead of changing their email
preferences or subscriptions. </span></span></blockquote>
<h3 style="margin-left: .5in; mso-list: l1 level2 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "times" , serif;">b)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">
</span></span><!--[endif]-->Device Validation and different Login policy for
Salesforce Community userssd<br />
<!--[if !supportLineBreakNewLine]--><br />
<!--[endif]--><span style="font-family: "times" , serif;"><o:p></o:p></span></h3>
<div class="MsoNormal" style="margin-left: .5in;">
Now you can enable the feature for
a user to validate his device if a new login comes from a different device.
This is available for non-community users, now we can enable this for all
customer community users. <o:p></o:p></div>
<div class="MsoNormal" style="margin-left: .5in;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
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<div class="MsoNormal" style="margin-left: .5in;">
<br /></div>
<div class="MsoNormal" style="margin-left: .5in;">
<br /></div>
<div class="MsoNormal" style="margin-left: .5in;">
<span style="font-size: large;">Pros and Cons : This is an excellent
feature for users enabling communities for partners who are extra conscious of their
security protocols and would like to fine tune their policies, however,
creating additional configuration and policy management for admins and additional
verifications for users accessing via multiple devices. </span><span dir="RTL" lang="AR-SA" style="font-family: "times new roman" , serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><o:p></o:p></span></div>
<span style="font-family: "calibri" , sans-serif; font-size: 12.0pt;"><br clear="all" style="mso-special-character: line-break; page-break-before: always;" />
</span>
<br />
<div class="MsoNormal">
<br /></div>
<h1>
<!--[if !supportLists]-->3)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span><!--[endif]-->New and Enhanced components for communities -
Update Now!<o:p></o:p></h1>
<h2>
<!--[if !supportLists]--><span style="font-family: "calibri" , sans-serif; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri;">1.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]-->Case
deflection components<span style="font-family: "calibri" , sans-serif;"><o:p></o:p></span></h2>
<div class="MsoNormal" style="margin-left: .5in;">
This is a two part component, when
you use the ‘Contact Support Form’ and the ‘Case Deflection’ components, The
case deflection component will show possible solutions from your articles or
discussions. <o:p></o:p></div>
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<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjl5GgbGzHNhh2nUnhYif6xTtNK7IBi-MG90H7XoZCoIXNjtf2Ra331NM_AO9cf3jTbYGN-N3ig3zpHYBoesdR-98QBqaQQYaKy4wsg_kHyHAgQrmjnLn8L0cC67oYXSm0q3NQW2VrFicP/s1600/Picture4.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="278" data-original-width="756" height="146" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjl5GgbGzHNhh2nUnhYif6xTtNK7IBi-MG90H7XoZCoIXNjtf2Ra331NM_AO9cf3jTbYGN-N3ig3zpHYBoesdR-98QBqaQQYaKy4wsg_kHyHAgQrmjnLn8L0cC67oYXSm0q3NQW2VrFicP/s400/Picture4.png" width="400" /></a></div>
<div class="MsoNormal" style="margin-left: .5in;">
<br /></div>
<blockquote class="tr_bq" style="margin-left: .5in;">
<span style="font-size: large;">Pros and Cons : As a call center
head, this great, as this reduces users from creating new cases for already
existing solutions. The users are deflected naturally to use those articles rather
than creating new cases, However, if you are a new community and you don’t have
enough articles or if they are not classified or tagged correctly this feature
will not help much. </span></blockquote>
<div class="MsoNormal" style="margin-left: .5in;">
<o:p></o:p></div>
<h2>
<!--[if !supportLists]--><span style="font-family: "calibri" , sans-serif; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri;">2.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]-->Enhanced
Navigation<span style="font-family: "calibri" , sans-serif;"><o:p></o:p></span></h2>
<div class="MsoNormal" style="margin-left: .5in;">
If you community is catered towards
product support and If your product catalog is much deeper than just 3 levels,
no worries! You can now create articles and their navigation as deep as your
product categorization goes. <o:p></o:p></div>
<div class="MsoNormal" style="margin-left: .5in;">
<br /></div>
<div class="MsoNormal" style="margin-left: .5in;">
It goes 8 levels deep. No kidding!
To a total of 2775 topics and sub topics <span style="font-family: "wingdings"; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-char-type: symbol; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-symbol-font-family: Wingdings;">J</span><o:p></o:p></div>
<div class="MsoNormal" style="margin-left: .5in;">
<br /></div>
<blockquote class="tr_bq" style="margin-left: .5in;">
<span style="font-size: large;">Pros and cons:Ability to match your community and
its content to the way your product is structured, however, users might get
overwhelmed with the nested navigation and choices. Be careful with your new
navigational powers!</span></blockquote>
<div class="MsoNormal" style="margin-left: .5in;">
<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<h2>
<!--[if !supportLists]--><span style="font-family: "calibri" , sans-serif; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri;">3.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]-->Member
Profile and settings component<span style="font-family: "calibri" , sans-serif;"><o:p></o:p></span></h2>
<div class="MsoNormal" style="text-align: left;">
Ok this is not a new component; however, this component has
been enhanced and made available for the Customer Account portal. <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<h2 style="margin-left: .25in; mso-list: none; tab-stops: .5in; text-indent: 0in;">
<o:p> </o:p></h2>
<h2>
<!--[if !supportLists]-->4.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span><!--[endif]-->Survey
Component<o:p></o:p></h2>
<div class="MsoNormal">
This I believe is one of the most used feature in any
community, the core of customer interaction is feedback and this component
makes it easier for us to now integrate surveys from the Community without an
external App exchange product. <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
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id="Picture_x0020_12" o:spid="_x0000_i1032" type="#_x0000_t75" style='width:266pt;
height:280pt;visibility:visible;mso-wrap-style:square'>
<v:imagedata src="file:////Users/ramakryo/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_image009.png"
o:title=""/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--><o:p></o:p></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjj80ZwZp4eKOqjDTyqfMPvDvU3jT_PcQB_m6vANoRJ7uNUulCz0GId6KfpZ0FoXQGIxlCbF0vsTsqp43wjSPcik1daB34xuiQci7j3GcmjEX5pqfGFVu0t6WfB2uLTchRfGkOtjiqMxMy-/s1600/Picture5.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="584" data-original-width="555" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjj80ZwZp4eKOqjDTyqfMPvDvU3jT_PcQB_m6vANoRJ7uNUulCz0GId6KfpZ0FoXQGIxlCbF0vsTsqp43wjSPcik1daB34xuiQci7j3GcmjEX5pqfGFVu0t6WfB2uLTchRfGkOtjiqMxMy-/s320/Picture5.png" width="304" /></a></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
This component is available for Lightning Apps as well as
Community Builder. <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<blockquote class="tr_bq">
<span style="font-size: large;">Pros and Cons<br /> This allows us to easily create custom surveys and collect
feedback easily. However, Survey components have been around for a long time
and with a lot of features built in. The current component is not as
sophisticated as the established products.</span></blockquote>
<h2>
<!--[if !supportLists]--><span style="font-family: "calibri" , sans-serif;">5.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]-->Keep
Track of Events with Community Calendars<span style="font-family: "calibri" , sans-serif;"><o:p></o:p></span></h2>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-family: "" "calibri" "" , serif;">Now you
can share your calendar in your community! WhooHoo!.<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-family: "" "calibri" "" , serif;">What
more, if you have customer community plus of Partner Community license, your
community users can also create events. <o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgGZxnU67LoMalM1xxdeQ6jbFjs1k0mXof-GpbsNR_1G6DzrBKGhR0Ijpq4TGn0YqoRkWBYB5G3IRHslchyYxo-_5sFUUy-RmLttYHyLgsKEaXpBBD2JMQLyfWkKhEUePfOC1F3BqkNQdgt/s1600/Picture6.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="363" data-original-width="575" height="251" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgGZxnU67LoMalM1xxdeQ6jbFjs1k0mXof-GpbsNR_1G6DzrBKGhR0Ijpq4TGn0YqoRkWBYB5G3IRHslchyYxo-_5sFUUy-RmLttYHyLgsKEaXpBBD2JMQLyfWkKhEUePfOC1F3BqkNQdgt/s400/Picture6.png" width="400" /></a></div>
<div align="center" class="MsoNormal" style="text-align: center; vertical-align: middle;">
<!--[if gte vml 1]><v:shape id="Picture_x0020_2"
o:spid="_x0000_i1031" type="#_x0000_t75" style='width:276pt;height:174pt;
visibility:visible;mso-wrap-style:square'>
<v:imagedata src="file:////Users/ramakryo/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_image011.png"
o:title=""/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--><o:p></o:p></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<h1>
<!--[if !supportLists]--><span style="font-family: "calibri" , sans-serif; mso-bidi-font-family: Calibri; mso-fareast-font-family: Calibri;">4)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="background: white;">Creating Multi lingual communities are much Easier!</span><span style="font-family: "calibri" , sans-serif;"><o:p></o:p></span></h1>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-family: "" "calibri" "" , serif;">So this
feature is cool, it is available in the Lightning community Builder, as opposed
to the Sites setting and creating a multilingual community. <o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihn8W6VeWB26HodDxxKc_N5AcD8VdYSNbMjcTShU7bVmvwbg2gfFp7GrkgGuzYAMLkNjF0j1d37YmbJRUb0xtuxlAwTLzGYa9eIh-TDqKQI6N6tT6smiDSHb0PcGw4w-wPicRJ2VMi4xxe/s1600/Picture7.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="54" data-original-width="63" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEihn8W6VeWB26HodDxxKc_N5AcD8VdYSNbMjcTShU7bVmvwbg2gfFp7GrkgGuzYAMLkNjF0j1d37YmbJRUb0xtuxlAwTLzGYa9eIh-TDqKQI6N6tT6smiDSHb0PcGw4w-wPicRJ2VMi4xxe/s1600/Picture7.png" style="cursor: move;" /></a><span style="background: white; color: #3c3d3e; font-family: "" "calibri" "" , serif;">So, pop
open the gear <!--[if gte vml 1]><v:shape id="Picture_x0020_3"
o:spid="_x0000_i1030" type="#_x0000_t75" style='width:30pt;height:26pt;
visibility:visible;mso-wrap-style:square'>
<v:imagedata src="file:////Users/ramakryo/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_image013.png"
o:title=""/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--> icon and choose languages and you can setup
another language right there. <o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-family: "" "calibri" "" , serif;"><br /></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-family: "" "calibri" "" , serif;">The
users will start seeing a Language switching icon on the main navigation. <o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<blockquote class="tr_bq" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-family: "" "calibri" "" , serif;"><span style="font-size: large;">Pros and
Cons: This is an easy way to enable multi language support for all users. However,
this does not preclude us from maintaining the correct verbiage and grammar in
the secondary language. </span></span></blockquote>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<h1>
<!--[if !supportLists]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Calibri Light"; mso-bidi-theme-font: major-latin; mso-fareast-font-family: "Calibri Light"; mso-fareast-theme-font: major-latin;">5)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="background: white;">Sentiment
Analysis Dashboard (Pilot)</span><span style="font-size: 12.0pt;"><o:p></o:p></span></h1>
<div class="MsoNormal" style="text-align: left; vertical-align: middle;">
<span style="background: white; color: #3c3d3e;"><span style="font-size: small;">So, this borders on insights and AI for your
community. Here is what happens, this feature, go through your community’s feed
items and comments and marks each comment as <o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l2 level2 lfo2; tab-stops: list 1.0in; text-indent: -.25in; vertical-align: middle;">
<!--[if !supportLists]--><span style="font-size: small;"><span style="color: #3c3d3e;">a.<span style="font-family: "times new roman"; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="background: white; color: #3c3d3e;">Positive<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l2 level2 lfo2; tab-stops: list 1.0in; text-indent: -.25in; vertical-align: middle;">
<!--[if !supportLists]--><span style="font-size: small;"><span style="color: #3c3d3e;">b.<span style="font-family: "times new roman"; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="background: white; color: #3c3d3e;">Negative<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l2 level2 lfo2; tab-stops: list 1.0in; text-indent: -.25in; vertical-align: middle;">
<!--[if !supportLists]--><span style="font-size: small;"><span style="color: #3c3d3e;">c.<span style="font-family: "times new roman"; font-stretch: normal; line-height: normal;"> </span></span><!--[endif]--><span style="background: white; color: #3c3d3e;">Neutral. <o:p></o:p></span></span></div>
<div class="MsoNormal" style="vertical-align: middle;">
<span style="font-size: small;"><span style="background: white; color: #3c3d3e;">There is a new dashboard available that we can
enable to show how the whole community is doing based on the aggregate
sentiments with pretty graphs too </span><span style="background: white; color: #3c3d3e; font-family: "wingdings";">J</span></span><span style="background: white; color: #3c3d3e; font-size: 10.0pt;"><o:p></o:p></span></div>
<div class="MsoNormal" style="vertical-align: middle;">
<br /></div>
<blockquote class="tr_bq" style="vertical-align: middle;">
<span style="font-size: large;"><span style="background: white; color: #3c3d3e;">Pros and Cons: I believe this a step in the
right direction to show how well your community users are engaging and how well
people are reacting to your organization and its interactions with your community
base.</span><span style="background: white; color: #3c3d3e;">Cons : I hope this features comes with some
customization other than , positive, negative or neutral. This is still in
pilot and there is lot more ground to cover. So, more to come later on this
topic. </span><span style="background: white; color: #3c3d3e;">
This is a pilot feature,(ie. Not a GA feature)</span></span></blockquote>
<div class="MsoNormal" style="vertical-align: middle;">
<br /></div>
<div class="MsoNormal" style="vertical-align: middle;">
<br /></div>
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<br /></div>
<h1>
<!--[if !supportLists]--><span style="font-size: 12.0pt; mso-bidi-font-family: "Calibri Light"; mso-bidi-theme-font: major-latin; mso-fareast-font-family: "Calibri Light"; mso-fareast-theme-font: major-latin;">6)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="background: white;">Files and folders</span><span style="font-size: 12.0pt;"><o:p></o:p></span></h1>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-size: 10.0pt;">Needless to say, every community aspires to provide its users
with as much information as possible, this includes files in a very organized
structure(folders). <o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<span style="background: white; color: #3c3d3e; font-size: 10.0pt;">So this feature is not new for communities,
however there a so many new enhancements that were provided in this release for
files and folders. I am just excited about these 3 components. <o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 27.0pt; vertical-align: middle;">
<br /></div>
<h2>
<!--[if !supportLists]-->1.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span><!--[endif]-->Upload
Component and Cloud Flow Designer<o:p></o:p></h2>
<div class="MsoNormal" style="margin-left: .5in; text-indent: .25in; vertical-align: middle;">
<span style="color: #3c3d3e; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">Lets say, you create new flows for your community users, in
those flows, you need your users to upload a file(s). Now this component allows
you to include a screen that allows user to do just that! As easy as drag and
drop. <o:p></o:p></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidyR6__rvLAx1kAFYOcjGRWf_8LOBakk-LRLRcxpK4Q5Ug2n1yHfw1xTHiGBSXnOei4fdFnMLNBaRHO926mMyB5Sf0FrdLOO88HdeNKM6DXFE3oBfu2bY4aplN2f1xdrJD4An8he-fxWnO/s1600/Picture8.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="161" data-original-width="779" height="82" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidyR6__rvLAx1kAFYOcjGRWf_8LOBakk-LRLRcxpK4Q5Ug2n1yHfw1xTHiGBSXnOei4fdFnMLNBaRHO926mMyB5Sf0FrdLOO88HdeNKM6DXFE3oBfu2bY4aplN2f1xdrJD4An8he-fxWnO/s400/Picture8.png" width="400" /></a></div>
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<span style="color: #3c3d3e; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri; mso-no-proof: yes;"><!--[if gte vml 1]><v:shape id="Picture_x0020_4"
o:spid="_x0000_i1029" type="#_x0000_t75" style='width:374pt;height:77pt;
visibility:visible;mso-wrap-style:square'>
<v:imagedata src="file:////Users/ramakryo/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_image014.png"
o:title=""/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span><span style="color: #3c3d3e; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;"><o:p></o:p></span></div>
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<br /></div>
<h2>
<!--[if !supportLists]-->2.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span><!--[endif]-->File
preview on the Go!<o:p></o:p></h2>
<h2 style="mso-list: none; tab-stops: .5in; text-indent: 0in;">
Now you can access
files on your mobile device as well as your laptop/desktop with the same user
experience. <br />
<!--[if !supportLineBreakNewLine]--><br />
<!--[endif]--><o:p></o:p></h2>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilpyYA36qIB53LJ2fPPqYtI35_7JH5l7355amHdav_t9d4MjDyDUDVUbSzb-ZjwTAfs1ld01wOi61lIO7hMvfnWedSH8n15sPA9oSmNN-TmVtEfC2zzY80AQ9yjbfayxS9ekTf4bZMxnIR/s1600/Picture9.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="208" data-original-width="420" height="158" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilpyYA36qIB53LJ2fPPqYtI35_7JH5l7355amHdav_t9d4MjDyDUDVUbSzb-ZjwTAfs1ld01wOi61lIO7hMvfnWedSH8n15sPA9oSmNN-TmVtEfC2zzY80AQ9yjbfayxS9ekTf4bZMxnIR/s320/Picture9.png" width="320" /></a></div>
<h2 style="mso-list: none; tab-stops: .5in; text-indent: 0in;">
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<v:imagedata src="file:////Users/ramakryo/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_image016.png"
o:title=""/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--><o:p></o:p></h2>
<h2 style="mso-list: none; tab-stops: .5in; text-indent: 0in;">
<o:p> </o:p></h2>
<span style="font-family: "calibri" , sans-serif; font-size: 12.0pt;"><br clear="all" style="mso-special-character: line-break; page-break-before: always;" />
</span>
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<br /></div>
<h2>
<!--[if !supportLists]-->3.<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span><!--[endif]-->Let
user navigate all your public files in a new component!<o:p></o:p></h2>
<h2 style="mso-list: none; tab-stops: .5in; text-indent: 0in;">
Now you can expose all
your folders and files in an easy to navigate component (again OTB!) . This new
component is great to share the way you have structured your document. This can
also be controlled by role-based licenses. <o:p></o:p></h2>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiaO7YXhb2Dit8St_ORd07tXrobcDJGZevViGuv_Z4oZIiIKrcDWU01_q6sBQiF-X9e21oElxtxVub0Tkb54RdBG9eGgdnDNrqzfv55-s7FY7d417df8pvJsiK9GpouRdK-yiO0dxjf42ln/s1600/Picture10.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="277" data-original-width="665" height="133" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiaO7YXhb2Dit8St_ORd07tXrobcDJGZevViGuv_Z4oZIiIKrcDWU01_q6sBQiF-X9e21oElxtxVub0Tkb54RdBG9eGgdnDNrqzfv55-s7FY7d417df8pvJsiK9GpouRdK-yiO0dxjf42ln/s320/Picture10.png" width="320" /></a></div>
<h2 style="mso-list: none; tab-stops: .5in; text-indent: 0in;">
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visibility:visible;mso-wrap-style:square'>
<v:imagedata src="file:////Users/ramakryo/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_image018.png"
o:title=""/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--><o:p></o:p></h2>
<h2 style="mso-list: none; tab-stops: .5in; text-indent: 0in;">
<o:p> </o:p></h2>
<h1>
<!--[if !supportLists]-->7)<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span><!--[endif]--><span style="background: white;">Bye bye
Branding.. Hello Theme-ing!</span><o:p></o:p></h1>
<div class="MsoNormal">
<span style="font-size: 11pt;">So, you know how we can change the way our community looks with
custom colors and layouts and such. You know how we have to go to the Branding
section of the Builder, and how it is kind’a kludge to do these changes. Well,
now you can do them all and more using the new “Theme” section of the builder. <o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-size: 11pt;">So, what is new? It’s easier to navigate these things, not much
scrolling, now much of the items are more easily accessible, better builder
experience. <o:p></o:p></span></div>
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o:spid="_x0000_i1026" type="#_x0000_t75" style='width:265pt;height:269pt;
visibility:visible;mso-wrap-style:square'>
<v:imagedata src="file:////Users/ramakryo/Library/Group%20Containers/UBF8T346G9.Office/msoclip1/01/clip_image020.png"
o:title=""/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span><span style="font-size: 11pt;"><o:p></o:p></span></div>
<div class="MsoNormal">
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<blockquote class="tr_bq">
<span style="font-size: large;">Pros and Cons : The new themes section of the builder is easy to
navigate and follows similar to the Wordpress customization mechanism. Cons!?
not much, I like the way the themes behave now, however, I know branding did
not used to be so easy as themes. </span></blockquote>
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<span style="background: white; color: #3c3d3e; font-family: "times" , serif;"><span style="font-size: small;">One other
thing to note is the way to Quickly See Which Theme Layout a Page is Based On. <o:p></o:p></span></span></div>
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<span style="background: white; color: #3c3d3e; font-family: "times" , serif;"><span style="font-size: small;">Though
this feature is not great, but as a person making changes on a day to day
basis, this is quite useful, so I like it. <o:p></o:p></span></span></div>
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Well, that is a quick rundown of all the features we like in
the new release Spring ‘18 for Communities. </div>
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For more information, please visit.
<o:p></o:p></div>
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<a href="https://releasenotes.docs.salesforce.com/en-us/spring18/release-notes/salesforce_release_notes.htm">https://releasenotes.docs.salesforce.com/en-us/spring18/release-notes/salesforce_release_notes.htm</a><o:p></o:p></div>
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Also visit<o:p></o:p></div>
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Rebecca Saar’s post at<o:p></o:p></div>
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<a href="https://admin.salesforce.com/salesforce-spring-18-release-resources">https://admin.salesforce.com/salesforce-spring-18-release-resources</a><o:p></o:p></div>
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Yogeshhttp://www.blogger.com/profile/16995410564436306801noreply@blogger.com0tag:blogger.com,1999:blog-1066163699508115449.post-17459118802446045332018-01-17T18:14:00.000-08:002018-01-17T19:03:36.017-08:00How useful is the Salesforce Credential Status Request?<div dir="ltr" style="text-align: left;" trbidi="on">
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">We all ( I mean
salesforce SMEs) have at least one Salesforce Certificate and we are proud of
it, right? I am, with my 3 certs. </span></div>
<div style="font-size: 11pt; margin: 0in;">
<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">If you do not have
even a single cert, what are you waiting for, check this post, "How to get
your first Salesforce Cert", to get your first cert. </span></div>
<div style="font-size: 11pt; margin: 0in;">
<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">The challenging part
of getting a cert is keeping it current. What good is an expired cert or an old
cert?<span style="mso-spacerun: yes;"> </span>What does that mean? </span></div>
<div style="font-size: 11pt; margin: 0in;">
<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">Every year
Salesforce releases 3 new versions with so many new features and capabilities.
How can you keep yourself current and demonstrate that you indeed know the
latest and greatest?</span></div>
<div style="font-size: 11pt; margin: 0in;">
<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">You do that with
"Maintenance Certifications" based on a specific release. </span></div>
<div style="font-size: 11pt; margin: 0in;">
<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">But how do you know
which of your cert is supposed to be current? </span></div>
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<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">The latest feature
called "<a href="http://certification.salesforce.com/credential-status-request">Credential
Status Request</a>" from the Certificates sites of salesforce helps us
know what certs we need to keep up to date. </span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6xK7h5qkIT4A0kPtLXjA6wMet3RiJIGhfe25V1Z9Yl4S6XOY1rJc5meIUVvjvac1pqVIlIxI9BZA-I2YPILZ1aiyC8X9VuChLNIlJIoD7rYBI8tmhQDXAwk9jegkDEcO4AaGenbOx7oz1/s1600/Screen+Shot+2017-12-08+at+9.27.30+AM.png" imageanchor="1"><img border="0" height="286" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6xK7h5qkIT4A0kPtLXjA6wMet3RiJIGhfe25V1Z9Yl4S6XOY1rJc5meIUVvjvac1pqVIlIxI9BZA-I2YPILZ1aiyC8X9VuChLNIlJIoD7rYBI8tmhQDXAwk9jegkDEcO4AaGenbOx7oz1/s640/Screen+Shot+2017-12-08+at+9.27.30+AM.png" width="640" /></a></div>
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<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">This takes the guess
work and research work out of that process. </span></div>
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<br /></div>
<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">Go to the <a href="http://certification.salesforce.com/credential-status-request">Credential
Status Request</a>", page, enter your email or webassessor username and
you will a nice clean tabular report of what certs needs to be updated. </span></div>
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<br /></div>
<div style="font-size: 12pt; margin: 0in;">
<span style="font-weight: bold;"><span style="font-family: "verdana" , sans-serif;">Your Credential Status:</span></span></div>
<div style="font-size: 11pt; margin: 0in;">
<br /></div>
<div style="direction: ltr;">
<table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse; border-color: #A3A3A3; border-style: solid; border-width: 1pt; direction: ltr;" summary="" title="" valign="top">
<tbody>
<tr>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.8631in;"><div style="color: #00396b; font-size: 9pt; margin: 0in;">
<span style="font-weight: bold;"><span style="font-family: "verdana" , sans-serif;">Credential</span></span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.1687in;"><div style="color: #00396b; font-size: 9pt; margin: 0in;">
<span style="font-weight: bold;"><span style="font-family: "verdana" , sans-serif;">Credential Status</span></span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 3.7263in;"><div style="color: #00396b; font-size: 9pt; margin: 0in;">
<span style="font-weight: bold;"><span style="font-family: "verdana" , sans-serif;">Required Release Exam</span></span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: .9965in;"><div style="color: #00396b; font-size: 9pt; margin: 0in;">
<span style="font-weight: bold;"><span style="font-family: "verdana" , sans-serif;">Completion Due Date</span></span></div>
</td>
</tr>
<tr>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.8631in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">Salesforce
Certified Administrator</span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.1687in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">2 Release Exams
Behind</span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 3.7263in;"><div style="margin: 0in;">
<a href="http://certification.force.com/pkb/articles/Public_KB/Summer-17-Administrator-Release-Exam"><span style="font-size: 9.0pt;"><span style="font-family: "verdana" , sans-serif;">Salesforce Certified Administrator - Summer '17
Release Exam</span></span></a></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: .952in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">March 30, 2018</span></div>
</td>
</tr>
<tr>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.8631in;"><div style="font-size: 11pt; margin: 0in;">
<br /></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.1687in;"><div style="font-size: 11pt; margin: 0in;">
<br /></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 3.7263in;"><div style="margin: 0in;">
<a href="http://certification.force.com/pkb/articles/Public_KB/Winter-18-Administrator-Release-Exam"><span style="font-size: 9.0pt;"><span style="font-family: "verdana" , sans-serif;">Salesforce Certified Administrator - Winter '18
Release Exam</span></span></a></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: .9312in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">July 13, 2018</span></div>
</td>
</tr>
<tr>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.8631in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">Salesforce
Certified Service Cloud Consultant</span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.1687in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">2 Release Exams
Behind</span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 3.7263in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">Maintained by
completing the Salesforce Certified Administrator release exam requirements
above</span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: .8201in;"><div style="font-size: 11pt; margin: 0in;">
<br /></div>
</td>
</tr>
<tr>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.8631in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">Salesforce
Certified Platform Developer I</span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 1.1687in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">1 Release Exam
Behind</span></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: 3.7263in;"><div style="margin: 0in;">
<a href="http://certification.force.com/pkb/articles/Public_KB/Winter-18-Platform-Developer-I-Release-Exam"><span style="font-size: 9.0pt;"><span style="font-family: "verdana" , sans-serif;">Salesforce Certified Platform Developer I - Winter
'18 Release Exam</span></span></a></div>
</td>
<td style="border-color: #A3A3A3; border-style: solid; border-width: 1pt; padding: 4pt 4pt 4pt 4pt; vertical-align: top; width: .9312in;"><div style="font-size: 9pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">July 13, 2018</span></div>
</td>
</tr>
</tbody></table>
</div>
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<div style="font-size: 11pt; margin: 0in;">
<span style="font-family: "verdana" , sans-serif;">So, go ahead spend
the $100 and get your cert renewed. </span></div>
</div>
Yogeshhttp://www.blogger.com/profile/16995410564436306801noreply@blogger.com1